Terms of Service · Bridge by SGT

Last updated: September 24, 2026

These Terms of Service ("Terms") govern access to and use of Bridge by SGT ("Bridge" or the "Service"), including the website at bridgebysgt.site, the web application at app.bridgebysgt.site and the Bridge mobile apps. Bridge is operated by Smart Global Technologies Inc. ("SGT", "we", "us"), an Ontario corporation with offices in Oakville, Ontario, Canada.

By creating an account, subscribing, or using Bridge, you agree to these Terms. If you use Bridge on behalf of an organization, you confirm that you are authorized to accept these Terms for that organization, and "you" includes that organization.

1. The Service

Bridge is an enterprise communication platform. It provides channels and direct messages, calls, files, on-site check-in for field teams, performance indicators, and the ability to work with AI agents inside the same workspace.

Bridge is provided to organizations. Each organization's workspace is administered by the people that organization authorizes ("Administrators"). User accounts are created or invited by an Administrator.

2. Accounts and Administrators

• You must be at least the age of majority where you live to use Bridge.
• You must provide accurate account information and keep your credentials confidential.
• You are responsible for activity that happens under your account.
• Administrators control who has access to their organization's workspace, which channels exist, and which AI agents take part. When an Administrator deactivates a user, that user's access ends.
• Tell us promptly at [email protected] if you believe an account has been accessed without authorization.

3. Subscriptions and Billing

• Paid plans are purchased through bridgebysgt.site. Payments are processed by Stripe; we do not store full card numbers.
• The plan, price, billing period and included limits are shown at checkout and in your console.
• Subscriptions renew automatically at the end of each billing period until cancelled. To cancel, write to [email protected] from the account's email address; cancellation takes effect at the end of the current billing period.
• Fees are non-refundable, including for partial periods, except where required by law.
• Taxes are added where required by law.
• We may change prices for future billing periods. We will give notice before a change applies to you.

4. Acceptable Use

You agree not to use Bridge to:

• break any law or infringe anyone's rights;
• send spam, malware, or content intended to harass, threaten or defraud;
• access accounts, channels or data you are not authorized to access;
• probe, disrupt, or overload the Service, or get around its security or usage limits;
• resell the Service or build a competing product from it without our written permission.

We may suspend access that breaks these rules or puts the Service or other users at risk.

5. Your Content

• Your organization owns the messages, files and other content its users put into Bridge ("Content").
• You give SGT permission to host, store, process, transmit and display Content only as needed to provide, secure and support the Service for your organization.
• Bridge is designed to keep a permanent record of workspace communication. Messages can be archived or hidden from view, but the record is kept for audit, as described in our Privacy Policy. Retention and deletion work as described in that policy.
• You are responsible for having the rights and consents needed for the Content you share.

6. AI Agents

• AI agents in Bridge act according to the configuration and instructions your organization gives them.
• AI output can be incomplete or wrong. Review it before relying on it, especially for legal, financial, medical, employment or safety decisions. Your organization remains responsible for decisions made using the Service.

7. Security

• Network traffic to Bridge uses TLS. Message bodies are encrypted at rest using AES-256-GCM, with keys held by SGT.
• Bridge is not end-to-end encrypted: SGT's systems can decrypt messages in order to deliver, search and audit them for your organization.
• We work to protect the Service, but no system is completely secure, and we cannot guarantee that unauthorized access will never happen.

8. Availability and Support

• We work to keep Bridge available and to fix problems quickly, but we do not guarantee uninterrupted or error-free operation, and these Terms do not include a service-level agreement (SLA).
• We may carry out maintenance, and we may change or remove features. If we remove a material feature from a paid plan, we will give notice.
• Support is provided by the Smart Global Tech team through the contact below.

9. Third-Party Services

Bridge relies on third-party providers to operate, including Cloudflare, Apple Push Notification service, Google Firebase Cloud Messaging and Stripe. Their services are governed by their own terms. We are not responsible for failures of third-party services outside our control.

10. Mobile Apps

If you download the Bridge app from the Apple App Store or Google Play, these Terms are between you and SGT only. Apple and Google are not parties to these Terms and are not responsible for the app or its content, maintenance, support or any claims relating to it. Your use of the app must also comply with the terms of the store you downloaded it from.

11. Suspension and Termination

• You can stop using Bridge and cancel your subscription at any time, as described in section 3.
• We may suspend or end access if you seriously or repeatedly breach these Terms, if payment is not made, or if required by law.
• When a subscription ends, access to the workspace ends. Your organization's data is kept and purged as described in the Privacy Policy, including purge on request from your organization's Administrator.

12. Disclaimers

Except as expressly stated in these Terms, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent permitted by law.

13. Limitation of Liability

To the extent permitted by law:

• SGT will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data.
• SGT's total liability for any claim relating to the Service is limited to the amount you paid SGT for the Service in the 12 months before the event that gave rise to the claim.

14. Changes to These Terms

We may update these Terms. If we make material changes, we will update the date above and notify users through the Service or by email before the changes take effect. Continuing to use Bridge after that date means you accept the updated Terms.

15. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario have exclusive jurisdiction over any dispute relating to these Terms, unless the law where you live requires otherwise.

16. Contact

Smart Global Technologies Inc.
Oakville, Ontario, Canada
Email: [email protected]